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Delivery Policy


Festive Season
  • Pick up from HQ (One South, Seri Kembangan).                           FREE
  • Postage (Semenanjung Malaysia)                                                  RM10.90 - First 5 KG (West Malaysia) + RM 2 per additional KG
  • Postage (Sabah & Sarawak)                                                          RM34.90 - First 2 KG (West Malaysia) + RM 15 per additional KG
  • Mr Speedy (Same day delivery: Klang Valley only)                         Automatically calculated based on distance between location to HQ
  • Pick up from #VibersFamily                                                         RM 7 / order (No max KG)




Normal Season


  • Pick up from HQ (One South, Seri Kembangan).                        FREE
  • Postage (Semenanjung Malaysia)                                            RM12 - First 5 KG (West Malaysia) + RM 2 per additional KG
  • Postage (Sabah & Sarawak)                                                   RM34.90 - First 2 KG (West Malaysia) + RM 15 per additional KG
  • Mr Speedy (Same day delivery: Klang Valley only)                         Automatically calculated based on distance between location to HQ



  • Pick up from HQ can be made between Tuesday to Saturday. 10. 30 AM - 5.30 PM
  • Pick up from #VibersFamily is listed at checkout page with exact time & Location. (Click here for full listings)
  • MrSpeedy : same-day delivery will be courier to you between *60 minutes time frame.




Courier service is based on the next day delivery, from Tuesday to Saturday. Order after Saturday 10AM will be posted next Tuesday.
Note: Postage is under your own risk. Cookies Vibe is not liable towards the risk of broken cookies caused from logistics partner.
We recommend you to prioritise Pick up from HQ or #VibersFamily members (all over Semenanjung Malaysia).


Tracking number will be emailed once parcel is posted.


If customers do not receive their order within 3-5 working days, please contact cookiesvibeinfo@gmail.com to track your order.



  • Our deliveries are handled by our couriers, and we dispatch orders 5 days per week from our showroom.
  • Do note that if you place an order before 12pm Tuesday-Saturday (public holiday not included) your order will be dispatched the same day. 
  • Orders placed after 12pm will be sent out the next day and your delivery date will be your order date 3 to 7 working days. At peak times when we are very busy, we may need to bring the 12pm cut-off time forwards.



  • Store Pickup as an in-store (showroom) is now available. 
  • If you choose to order using our click & collect service. Our team will prepare your cookie ready for collection at this time. You will then receive an email to confirm that your order is ready to be picked up. 
  • Order made on Tuesday – Saturday before 12PM, can collect the  working day, after 2PM at showroom.
  • Order made other than that, can on Tuesday , after 2PM.
  • Your orders should be picked up no later than 3 days from the date of your order. Failure to do so, your item will be returned back to our warehouse.
  • If you would like it to be reshipped, do contact our customer service line at 011 657 00 101 or email us at cookiesvibeinfo@gmail.com.
  • For Raya 2021 pre-order, you can also collect from your nearest stockist / agents or as known as #VibersFamily for pickup service, available nationwide, Singapore & Brunei. The #VibersFamily in-charge will contact you to schedule the delivery accordingly (normally in 2nd or 3rd week of Ramadhan). Using this service, will gives you an option on receiving cookies in better condition. 
  • Click to see Vibers Family list and Pick Up point list.
  • See our FAQ page for additional information on the Store Pickup service.



  • We charge based on Pos Laju International postage fees. Click here to view more information on Pos Laju International Shipping. 
  • All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Cookies Vibe has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
  • Duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Cookies Vibe has no control over the fees imposed and we also cannot reimburse the amount in any capacity.