Status

Description

Cancel

Cookies Vibe may automatically cancel your orders as part of Cookies Vibe Guarantee to ensure buyers will get the purchased item on time or it will be refunded.

Fail

Orders may fail and have a cancelled status due to risk analysis, user error, or payment errors. Please make your transaction in 3 days time after you checkout.

Complete

We have processed the order, labelled your package and handed it to the shipping carrier – in other words, the fulfillment part of the order is now complete.

Processed

Your order has been entered into our system and is being prepared. The order status will remain as "Processed" until we receive shipment tracking.

Pending

(Bank Transfer)

Your order has been received by seller, but your payment has not been received in our banking system yet. Please make payment to:


To check the amount needed to pay, you can check from your order history (refer above)

Processing

(ToyyibPay)

Your order has been received by the seller, but your payment has not yet been processed.

Shipped

Your order has been prepared by seller,

i) If you choose shipping method as Pick Up From Store you can come and collect your cookies. Do Whatsapp us at 011 6490 0101 to confirm your pick up time and date to pick up.

ii) If you choose shipping method as Flat Shipping Rate, you can track your parcel here, track Logistika

iii) If you choose shipping method as Postage Pos Laju/ CityLink/ Pgeon/ JNT, you can track your parcel here, track Parcel

Mr Speedy (Cancelled)

The rider has cancelled your order.

Mr Speedy (Courier OTW)

The rider is on the way to deliver your cookies.

Mr Speedy (Finished)

Your cookies have been delivered to you.